Survey Results being compiled

Over the last few months you may have seen or entered our website useability survey on towsure.com.

The survey is now closed and entries are still being compiled. Once all results are entered in the database, a winning entry chosen at random will receive a brand new easi-porch awning.

Due to a fantastic response have been snowed under with entries and hope to be able to draw a winner next week.

Thank you to all who entered and we are looking carefully at all comments/suggestions made.

One subject that received very mixed responses was the subject of Verified by Visa / Mastercard Securecode / 3D Secure - the new security system marketted as "chip & pin for online". Some respondants feel completely comfortable with this new system, many others were unsure, and a large proportion do not understand the new system at all - and this is hardly surprising since it is still being rolled out and information given to customers about the system by many banks and card issuers has been sparse or non-existant.

One thing that seems certain is that the system will be required sooner or later as card issuers exert pressure on retailers. Therefore we will be introducing this to our checkout in the near future. We don't want you to find shopping with us a struggle - With the lack of clear information out there for the customer, we will endeavour to introduce this as painlessly as possible with information about the new system before we introduce it.